We are looking for Waiters for an international cruise ship brand!!!
Standard Role Summary:
Provide exemplary, attentive customer service to passengers during their dining experience, in all restaurant outlets including the buffet, ensuring a smooth and efficient service is provided in order to achieve a high level of customer satisfaction.
Primary Responsibility of the Role:
Engage with the passengers in a friendly and polite manner. Hand out menus, take orders correctly and deliver food and drinks quickly and accurately to the table. Serve drinks following company policies and procedures, including informing the Head Waiter when a passenger has consumed excessive alcohol. Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative dishes that may suit or help inform choices. Strive to meet the passenger’s needs and ensure the correct condiments for the meal are offered, refill drinks in a timely manner and ensure the service runs smoothly. Provide attentive customer service to allocated tables throughout the service period. Process passenger billing correctly for the charge of drinks and cover charges, where applicable, using the point of sale.
Set up and clear down tables, before during and after service. Check the appearance and condition of tables and all items including linen, crockery and silverware is of the required standard and set out correctly. Inform the Head Waiter of any fixtures or fittings that need repair / renewal.
Carry out flambé / gueridon cooking demonstrations at the tables, when required and perform duties as requested at outside catering / special events.
Prepare own area ready for service and keep it clean and tidy at all times. Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly. Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.
Assist with the meet and greet of the passengers and baggage services on embarkation / disembarkation days.
Summary of Requirements
Previous professional waiting experience preferably gained within a 4 / 5 star high volume hotel or restaurant establishment
Level 2 Award in Food Safety or equivalent desirable
Competent in the use of most MS Office software
Good command of written and spoken English
Valid ENG1 medical certificate or equivalent for the duration of each voyage
Able to balance plates and trays and deliver these without incident to the tables
Passionate about delivering exceptional service to customers and continually looks to improve service
Knowledgeable about wines, understands the difference between the main grapes and able to describe different wines
Self motivated and takes pride in work, strives to deliver a good service
Attentive to the passengers needs, works to provide an anticipative service
Works effectively as part of a team to deliver an efficient service, showing trust, respect and fairness in their treatment of colleagues
Organised, structured and focused on the detail in their approach to work
High attention to detail, ensures the passengers are well catered for and the service runs smoothly
High degree of accuracy, takes orders correctly and clearly
Keeps up to date on the food and beverage served in all areas of the ship and helps passenger to choose appropriately
Displays good memory skills and is able to remember details
Calm under pressure, taking a logical approach to problem solving and involving and communicating to relevant stakeholders throughout
Decisive and responsive to emerging situations
Adaptable and flexible in the face of change or unanticipated events|
Communicates assertively and honestly at all times
Socially confident and adopts a professional manner, comfortable making conversation with passengers
Takes responsibility for own learning and is proactive in increasing own knowledge and skills
Must have a minimum of 3/4 years' experience within a Management position within high-end fashion or hospitality industry.Must have good attention to detail.